Customer & Professional Services

You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Ensure efficient A’la Carte restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Know how to oversee the dining room, check-in with customers and balance seating capacity. Maintain working knowledge of employee handbook, policy and procedure manual. Providing a high quality and consistent service to both internal and external customers Have an extensive knowledge about the products in circulation that are on offer. Maintaining hygiene in back of house areas and storerooms & bars. Adhering to a high level of cleanliness in front of house and back of house food and beverage areas. Ensuring that operating equipment is looked after packed away in the correct manner and locked away if necessary. Ensuring that operating equipment are in working order and presentable to guests and par levels are adhered to. Maintain a high level of personnel hygiene, appearance. Work safely, adhering to all hotel health and safety precautions. Attend hotel and/or departmental meetings and training sessions when necessary Maintaining a cleaning schedule for fridges, cupboards, glasses, coffee machines and general. Maintaining FCS standards and daily checks.